Introduction | Key Benefits | What is Covered | Claims Process | What is not covered | FAQs

 

Introduction

ICICI Lombard brings you a comprehensive Package Policy, which covers Third Party Liability (TPL) for bodily injury and/or death, personal accident cover for owner-driver and loss or damage to the vehicle insured (Own Damage or OD). While TPL is mandatory under the Motor Vehicles Act, OD is optional.

Few highlights of the policy are:

  • Immediate online policy issuance
  • Covers towing charges up to Rs.1, 500
  • Cashless claims facility available at over 400 garages all across India
  • Online approval for minor claims through cashless network dealers

^ TOP

Key Benefits

Voluntary Discounts up to Rs.2500:
Discount on the premium is available if you opt for Voluntary Deductible option.

No Claim Bonus:
If you do not make a claim during the policy period, a No Claim Bonus (NCB) is offered on renewals. This discount can go as high as 50%.

Cover yourself, your driver and your family:
You can also opt for a personal accident cover for other unnamed passengers in your car.

Customise your insurance with additional covers:
Electrical and / or non-electrical items fitted to the vehicle can be insured separately.


^ TOP

What is covered

Car insurance is governed by the Indian Motor Tariff, which is set by the Tariff Advisory Committee (TAC). Car insurance covers you for:

1. Loss or damage to your vehicle:
Covers you for any loss or damage to your vehicle or accessories due to:

  • Fire, explosion, self ignition or lightning
  • Burglary, housebreaking or theft
  • Riot and strike
  • Earthquake (fire and shock damage)
  • Flood, typhoon, hurricane storm, cyclone, hailstorm, frost
  • Accidental external means
  • Malicious act
  • Terrorist activity
  • Goods- in- transit by road, rail, inland-waterway, lift, elevator or air
  • Landslide or rockslide

2. Personal accident cover:
The Car insurance provides compulsory personal accident cover for individual owners of the vehicle while driving. You can also opt for a personal accident cover for passengers.

3. Third party legal liability:
Covers for legal liability arising due to accidental damages for

  • Any permanent injury/ death of a person
  • Any damage caused to the property

Sum Insured
Sum insured in a Car policy operates on the concept of Insured’s Declared Value (IDV). IDV is calculated on the basis of the present day's showroom price of the vehicle multiplied by the depreciation rate that is set by the TAC at the commencement of each policy period.

If any electrical and / or electronic items is installed in the vehicle by the individual, and the amount for the same is not included in the manufacturer’s showroom price, then the value of the item can be added to the sum insured over and above the IDV.

^ TOP

Claim Process

Cashless Claims | Non-Cashless Claims | Documents Required | Network Garages

Cashless Claims

Registering a Claim

  • Contact our 24x7 call centre and register your Claim and get your claim number / reference number.
  • Call centre representative will provide you the details of documents required for claim processing and also details of our preferred garage, where cashless repair facility can be availed of.
  • File an FIR at the nearest police station. Only in case of property damage, bodily injury, theft and major damages.

After registering the claim.

  • Our customer service manager (CSM), will contact you within 24 hours of registering the claim.
  • Submit the copy of documents to the dealer / CSM and get it verified.
  • Our CSM will seek repair estimate of your vehicle and will give on the spot approval post assessment.
  • After completion of repair at our preferred garage, we will make payment of our share of the loss directly to the garage.
  • The insured will be required to pay the excess amount as informed by the CSM.

^ TOP

Non-Cashless Claims

  • In case you are unable to spot a network garage close by to the spot of the accident take your car to a near by non-network garage.
  • Contact our 24x7 call centre and register your Claim and get your claim number / reference number.
  • Call centre representative will provide you the details of documents required for claim processing and the address to which you need to send in all the requested documents.
  • You would have to send in the requested documents to the address provided. ]
  • We would reimburse you within 5-7 working days once all the documents have reached us.
  • The insured will be required to pay the excess amount as informed by the CSM.

^ TOP


Documents required

For Accident Claims:

  • Claim form duly signed *
  • RC copy of the vehicle
  • Driving license copy**
  • Policy copy (First two pages)
  • FIR on a case-to-case basis
  • Original estimate
  • Original repair invoice, payment receipt (for cashless garage, only repair invoice )

For Theft Claims :

  • Claim form duly signed*
  • RC copy of the vehicle with all original keys
  • Driving license copy
  • Original policy copy
  • Original FIR copy
  • RTO transfer papers duly signed along with Form 28, 29, 30 and Form 35 (if hypothecated)
  • Final report – A no trace report from the police saying that the vehicle cannot be located.

For Third Party Claims:

  • Claim form duly signed*
  • Police FIR copy
  • Driving license copy
  • Policy copy
  • RC copy of the vehicle

* Stamp required in case of company registered vehicle
** Original documents

 

^ TOP

Network Garages

Garages where we have our tie ups to provide cashless facility i.e. The bills are settled directly by us with the garages. Click on the link for our network garages: All India Cashless Garage List

Non-networked garages – Garages that do not form part of the list above. For non-networked garages, one has to go through the Non-cashless facility explained above.


^ TOP

what is not covered
  • Mechanical breakdown
  • Wear and tear
  • Consequential loss
  • Depreciation.
  • Deliberate accidental loss
  • Intoxicated-driving
  • Policy conditions (area, license etc)
  • Any contractual liability.
  • Being used otherwise than in accordance with limitations as to use.
  • Being driven otherwise than in accordance with driver's clause.
  • Damages due to nuclear weapons material or war



^ TOP

FAQs

^ TOP

Is there any specific exclusion under this policy?

Following are not included in this policy

  • Mechanical breakdown
  • Wear & tear
  • Consequential loss
  • Depreciation
  • Deliberate accidental loss
  • Intoxicated driving
  • Any contractual liability

^ TOP


What are the events covered in this comprehensive policy?

The ICICI Lombard Motor Insurance policy is very comprehensive vehicle insurance, as mandated by the government, which covers you for:

  • Any Loss or damage to your vehicle
  • Third Party Liability
  • Any permanent injury / death to a person caused by your car.
  • Any damage caused to the property (excluding vehicle) of some other individual by your vehicle.
  • A Personal Accident Cover for the owner of the vehicle while he is driving.

In case of loss or damage to the vehicle or the accessories insured, the Insurance Company covers the insured if the accident occurs due to the following hazards:

  • Fire, explosion, self ignition or lightning
  • Burglary, housebreaking or theft
  • Riot and strike
  • Earthquake (fire and shock damage)
  • Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost.
  • Accident by external means.
  • Malicious act.
  • Terrorist activity
  • Whilst in transit by road rail inland-waterway lift elevator or air.
  • Landslide and rockslide.

^ TOP


What if someone else was driving at the time of the accident? Is that person covered by my policy? Will I still be covered?

If the person driving the vehicle is a valid license holder, the vehicle is insured for all the accidents that occurred due to the hazards specified. To insure the person driving the vehicle, who is not the owner, an additional personal accident cover has to be taken for unnamed passengers. For the owner-driver, the policy compulsorily has a personal accident cover, as per tariff.

^ TOP


What if I have an accident with an uninsured vehicle? What is the extent to which I am covered?


If you have taken a comprehensive policy for your vehicle you are fully covered against all the hazards mentioned, irrespective of whether the other person has an insurance policy or not.

^ TOP


What is third party insurance liability? Is it covered?


As mandated by the government, third party insurance covers the following:

  • Any permanent injury / death to a person caused by your car.
  • Any damage caused to the property (excluding vehicle) of some other individual by your vehicle.

In any of the above events, the insurance company will be fully liable to the person suffering such a loss.

^ TOP


What if I sell/ transfer the vehicle during the insured period?

In case you sell the insured vehicle during the insured period, you can exercise either of the following two options:

  • Transfer the policy to another vehicle
  • The policy can be endorsed to the new owner/ buyer.

^ TOP


What is Personal Accident cover? What are the rules governing it?

The insured is adequately covered in case of an occurrence due to the specified hazards leading to bodily injury/ permanent disability or death. The motor insurance policy essentially has a PA cover for the owner-driver, as per tariff, for which no extra premium is to be paid. For a person other than the owner and driver, the PA cover has to be taken separately paying an additional premium. The amount paid as compensation depends upon the extent of cover opted for. And for the driver, the extent of the cover is in accordance with the Workmen’s Compensation Act.

^ TOP


Will I get a Personal Accident cover if the vehicle is registered under someone else’s name, but is driven by me as well as the premium also paid by me?

The policy essentially contains a Personal accident cover for the owner-driver, as per tariff. In case of unnamed driver, the accident cover has to be taken separately.

^ TOP


Can I ask for some advance in case the repair charges are very high?


We provide cashless claim service, wherein you are not liable to pay for the repair charges, as ICICI Lombard directly pays it to the garage. This is called the cashless facility. However if you wish to go for the non- cashless service and are unable to pay the entire charges, you have to intimate the same to the agent and ICICI Lombard would do the rest of the payment.

^ TOP


What is the claim procedure adopted by the company for settlements?

ICICI Lombard adopts the following procedure once the claim form is filled and filed along with the necessary documents.

  • The surveyor attends the claim within 24 hours from the time of intimation.
  • Take photographs, assess, estimate and inform assessed estimates to the User within the same day of assessment.
  • After the completion of the job, the Surveyor carries out re-inspection. The insured then makes payment to the workshop/ garage as per the surveyor’s assessed estimation and releases a proof of release document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired.).
  • Lastly, the insured submits the original bill, proof of release and cash receipt (derived from the garage) to the surveyor.
  • The surveyor then sends the claim file to the Insurance Company for settlement along with all the documents.
    Insurance company then reimburses the Customer within seven working days from the date of receipt of claim file.

^ TOP


What is the amount that I would have to bear?


You will have to bear the following:

  • The amount of depreciation as per the rate prescribed by the Tariff advisory Committee
  • Reasonable value of salvage (if not repaired at our outlet)
  • Compulsory and voluntary deductions under the policy, if you have opted for it.

^ TOP


What documents are required to file a claim online?

In case of own damages claim following documents are required:

  • Claim form duly signed
  • Valid R.C. copy of the vehicle
  • Valid driving license copy
  • Policy copy (First 2 pages only)
  • FIR if required (For Theft, Third party Injury / Damage; Highway accidents-Major only).
  • Original repair bill, proof of release and cash receipt.

^ TOP


If I lodge a claim after the expiry date for an event that occurred during the policy period? Will my login ID still be valid?

Yes, you will be eligible for the claim even after the expiry of the policy date. This is because the event took place during the policy period.

^ TOP


Will the claim affect my renewal?

In case you file a claim for any kind of damages during the insured period, at renewal, you will loose all the NCB that you have accrued over the years.

^ TOP


What are the factors affecting the premium amount?

The premium rates are governed by tariff as decided by the Tariff Advisory Committee. Generally speaking, the premium payable for your vehicle depends on:

  • Type of vehicle
  • Age of vehicle
  • City of registration
  • Period of coverage (For less than 12 months) and
  • Any applicable discounts/loadings, as per relevant General regulation of motor tariff.

^ TOP


How is the value of the vehicle determined?

The value of the vehicle is calculated on the basis of the current showroom price of the vehicle multiplied by the depreciation rate that is set by the Tariff Advisory Committee at the commencement of each policy period. This is called IDV (Insured’s Declared Value)

^ TOP


Why should my place of residence affect the premium amount?

As per the Indian Motor Tariff, cities are categorized into specific zones based on the registration of vehicle and these zones have different rating factors for premium. For Cars, Two-wheelers and commercial vehicles.

Zone-A: Ahmedabad, Bangalore, Chennai, Hayderabad, Kolkata, Mumbai, New Delhi and Pune
Zone-B: Rest of India

The premium charged depends upon the city of registration, irrespective of the place where it is used or where the insurance in renewed.

^ TOP


What are the benefits available to handicapped people?

A discount of 50% is available on the own damage premium provided they modify such vehicles for use. The above discount is also available for institutions exclusively engaged in the service of the handicapped.

^ TOP


What is the concept of Additional Discounts & Covers?

Additional covers refer to optional covers that a person can Opt for in order to achieve a higher level of security and additional discounts refer to optional items when which opted for would directly help in reducing the premium.

 

 

 ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. Motor 01.