Introduction
| Key Benefits | What is Covered | Claims Process | What is not covered | FAQs | Policy Wording

 

Introduction

Be informed, save more and get coverage on your vehicle and cover yourself and your family. Get all the information and take control of your insurance.

Car Insurance though mandatory is important. With motor Insurance you obtain

  • Immediate policy through online facility
  • Covers towing charges up to Rs.1, 500. Get this facility through our 24 X 7 call centre
  • Cashless claims facility through large tie-ups with garages
  • Online approval for minor claims through cashless network dealers

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Key Benefits

Voluntary Discounts up to Rs.2500: Discount on the premium is available if you opt for Voluntary Deductible.

No Claim Bonus: If you do not make a claim over a period of time, a No Claim Bonus (NCB) is offered on renewals. This discount can go as high as 50%

Cover yourself, your driver and your family: You can also opt for a personal accident cover for other unnamed passengers in your car.

Customise your insurance with additional covers: Electrical and / or non-electrical items fitted to the vehicle can be insured separately.


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What is covered

The Motor insurance is governed by the Indian Motor Tariff, which covers you for:

1. Loss or damage to your vehicle: Covers you for any loss or damage to your vehicle or accessories due to:

- Fire, explosion, self ignition or lightning
- Burglary, housebreaking or theft
- Riot and strike
- Earthquake (fire and shock damage)
- Flood, typhoon, hurricane storm, cyclone, hailstorm, frost
- Accidental external means
- Malicious act
- Terrorist activity
- Goods- in- transit by road, rail, inland-waterway, lift, elevator or air
- Landslide or rockslide

2. Personal accident cover: The motor insurance provides compulsory personal accident cover for individual owners of the vehicle while driving. You can opt for a personal accident cover for passenger.

3. Third party legal liability: Covers for legal liability due to accidental damages for

- Any permanent injury/ death of a person
- Any damage caused to the property

Sum Insured
Sum insured in a motor vehicle policy operates on the concept of Insured’s Declared Value (IDV). IDV is calculated on the basis of today’s showroom price of the vehicle multiplied by the depreciation rate that is set by the Tariff Advisory Committee at the commencement of each policy period.

If any electrical and / or electronic items are fitted by the individual to the vehicle and the amount for the same is not included in the manufacturer’s showroom price, then the user can declare the same and its value can be added to the sum insured over and above the IDV.

Features & Benefits

1. Voluntary Discounts up to Rs. 2500: Discount on the premium is available if you opt for Voluntary Deductible. Voluntary deductible is the minimum amount that you declare to bear at the time of claim.

For E.g. if you have a deductible of Rs.2, 500 and there is a claim for Rs.8, 500. Then you will be eligible to be paid the difference of Rs.6000. However, if you choose a deductible of Rs.5000, you will get a discount on OD premium and you will be paid Rs.3, 000. The table of the discounts is mentioned below.

- Rs. 2,500: 20% on the OD premium, to a maximum of Rs. 750/-
- Rs. 5,000: 25% on the OD premium, to a maximum of Rs. 1,500/-
- Rs. 7,500: 30% on the OD premium, to a maximum of Rs.2, 000
- Rs. 15,000: 35% on the OD premium, to a maximum of Rs. 2,500/-

2. No Claim Bonus: If you do not make a claim over a period of time, a No Claim Bonus (NCB) is offered on renewals. This discount can go as high as 50%.

3. Transfer your NBC:Transfer your full benefit of NO Claim Bonus, even when you shift your motor insurance policy to ICICI Lombard from any other insurance company.

4. Automobile Association: You also get additional discount if you are a member of a recognised Automobile Association of India.

In case you have installed ARAI approved anti theft device in your vehicle, you get a discount of 2.5 % on the OD Premium to a maximum of Rs.500. (ARAI- Automobile Research Association of India. As a member of any of the following Automobile Association, a discount is given under the policy)

5. Cover yourself, your driver and your family: You can also opt for a personal accident cover for other Unnamed passengers in your car, For E.g. your family, relatives, friends etc. You can also cover yourself against any legal liability to your paid driver.

6. Customise your insurance with additional covers: Electrical and/ or non-electrical items fitted to the vehicle can be insured separately. For example: fog lights, music system, seat covers.

In case of vehicles fitted with bi-fuel system such as Petrol/ Diesel and CNG/ LPG, permitted by the concerned RTO, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

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Claim Process

Claims Procedure    |    Documents Required

Cashless Claims

In case of motor insurance claim, you can avail cashless facility for the repair of your car in any of our cashless garage network. However, If the car is serviced in a garage ouside the purview of our network, then you can claim reimbursement for the same.

All India Cashless Garage List

In an event of an accident

- Note the numbers of the other vehicle involved in the accident, if any.
- Try to note the names and contact details of witnesses, if any.
- Contact our 24x7 call centre. Click here for numbers. Get your claim number / reference number. Call centre will give you the details of documents require for processing your claim and details of our preferred garage where the vehicle can be repaired.
- File an FIR in the nearest police station in case property damage, bodily injury, theft and major damages.

After registering the claim.

- Our customer service manager will contact you within 24 hours of registering the claim.
- Submit the copy of documents to the dealer / CSM and get verified with the originals.
- Our CSM will get the estimate for the repairs of your vehicle and give spot approval after assessment.
- After completion of repair at our preferred garage we will make payment of our share of the loss directly to the garage.
- The insured to pay the excess mentioned in the policy and depreciation, salvage etc informed by the CSM.

Documents needed

For Accident Claims :

  • Claim form duly signed *
  • RC copy of the vehicle
  • Driving license copy**
  • Policy copy (First two pages)
  • FIR on a case-to-case basis
  • Original estimate
  • Original repair invoice, payment receipt (for cashless garage, only repair invoice )

For Theft Claims :

  • Claim form duly signed*
  • RC copy of the vehicle with all original keys
  • Driving license copy
  • Original policy copy
  • Original FIR copy
  • RTO transfer papers duly signed along with Form 28, 29, 30 and Form 35 (if hypothecated)
  • Final report – A no trace report from the police saying that the vehicle cannot be located.

For Third Party Claims:

  • Claim form duly signed*
  • Police FIR copy
  • Driving license copy
  • Policy copy
  • RC copy of the vehicle

* Stamp required in case of company registered vehicle
** Original documents


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what is not covered
  • Mechanical breakdown
  • Wear & tear
  • Consequential loss
  • Depreciation.
  • Deliberate accidental loss
  • Intoxicated driving
  • Policy conditions (area, license etc)
  • Any contractual liability.
  • Being used otherwise than in accordance with Limitations as to use.
  • Being driven otherwise than in accordance with driver's clause.
  • Damages due to nuclear weapons material or war.


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FAQ's

Can commercial vehicles be insured online?

Currently, only private cars can be insured online. But we are in the process of launching online insurance for commercial vehicles too.

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Can I take a policy for a vehicle belonging to someone else?

Yes, the person who buys the policy need not be the owner himself. Anyone can buy the policy acting on behalf of the insured.

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Why do I need to insure my motor vehicle?

Your car is probably one of the expensive things you own. Insurance protects this asset and helps you in coping with the expense of accidents, damage or theft. While driving, you are responsible for the safety of:
- Your Passengers
- Your fellow drivers
- Other people’s property
- Pedestrians
- Yourself
Insurance helps cover the costs of potential damages or injuries in case of an unforeseen accident or theft. And above all, in India it is mandatory to have motor insurance before you can drive on the roads.

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When should I report to the police?

Incidents such as "Third Party Property Damage", "Bodily Injury To Self or Third Party" or "Theft" should be reported to the nearest police station, under whose jurisdiction the incident has occurred.

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Is there any specific exclusion under this policy?

Following are not included in this policy
- Mechanical breakdown
- Wear & tear
- Consequential loss
- Depreciation
- Deliberate accidental loss
- Intoxicated driving
- Any contractual liability

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What are the events covered in this comprehensive policy?

The ICICI Lombard Motor Insurance policy is very comprehensive vehicle insurance, as mandated by the government, which covers you for:
- Any Loss or damage to your vehicle
- Third Party Liability
- Any permanent injury / death to a person caused by your car.
- Any damage caused to the property (excluding vehicle) of some other individual by your vehicle.
- A Personal Accident Cover for the owner of the vehicle while he is driving.
In case of loss or damage to the vehicle or the accessories insured, the Insurance Company covers the insured if the accident occurs due to the following hazards:
- Fire, explosion, self ignition or lightning;
- Burglary, housebreaking or theft;
- Riot and strike;
- Earthquake (fire and shock damage);
- Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost;
- Accident by external means;
- Malicious act;
- Terrorist activity;
- Whilst in transit by road rail inland-waterway lift elevator or air;
- Landslide and rockslide.

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What if someone else was driving at the time of the accident? Is that person covered by my policy? Will I still be covered?

If the person driving the vehicle is a valid license holder, the vehicle is insured for all the accidents that occurred due to the hazards specified. To insure the person driving the vehicle, who is not the owner, an additional personal accident cover has to be taken for unnamed passengers. For the owner-driver, the policy compulsorily has a personal accident cover, as per tariff.

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What if I have an accident with an uninsured vehicle? What is the extent to which I am covered?

If you have taken a comprehensive policy for your vehicle you are fully covered against all the hazards mentioned, irrespective of whether the other person has an insurance policy or not.

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What is third party insurance liability? Is it covered?

As mandated by the government, third party insurance covers the following:
- Any permanent injury / death to a person caused by your car.
- Any damage caused to the property (excluding vehicle) of some other individual by your vehicle.
In any of the above events, the insurance company will be fully liable to the person suffering such a loss.

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What if I sell/ transfer the vehicle during the insured period?

In case you sell the insured vehicle during the insured period, you can exercise either of the following two options:
- Transfer the policy to another vehicle
- The policy can be endorsed to the new owner/ buyer.

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What is Personal Accident cover? What are the rules governing it?

The insured is adequately covered in case of an occurrence due to the specified hazards leading to bodily injury/ permanent disability or death.
The motor insurance policy essentially has a PA cover for the owner-driver, as per tariff, for which no extra premium is to be paid. For a person other than the owner and driver, the PA cover has to be taken separately paying an additional premium.
The amount paid as compensation depends upon the extent of cover opted for. And for the driver, the extent of the cover is in accordance with the Workmen’s Compensation Act.

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Will I get a Personal Accident cover if the vehicle is registered under someone else’s name, but is driven by me as well as the premium also paid by me?

The policy essentially contains a Personal accident cover for the owner-driver, as per tariff. In case of unnamed driver, the accident cover has to be taken separately.

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What are the factors affecting the premium amount?

The premium rates are governed by tariff as decided by the Tariff Advisory Committee. Generally speaking, the premium payable for your vehicle depends on:
- Type of vehicle,
- Age of vehicle,
- City of registration
- Period of coverage (For less than 12 months) and
- Any applicable discounts/loadings, as per relevant General regulation of motor tariff.

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How is the value of the vehicle determined?

Yes, the spread of fire to the insured premises is covered but the fire should not be a deliberate action of the insured.
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If the insured carries his valuables outside his premises and the valuables are burgled the way, is the burglary covered?

As per the Indian Motor Tariff, cities are categorized into specific zones based on the registration of vehicle and these zones have different rating factors for premium. For Cars, Two-wheelers and commercial vehicles.

Zone-A: Ahmedabad, Bangalore, Chennai, Hayderabad, Kolkata, Mumbai, New Delhi and Pune
Zone-B: Rest of India
The premium charged depends upon the city of registration, irrespective of the place where it is used or where the insurance in renewed.

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What are the benefits available to handicapped people?

A discount of 50% is available on the own damage premium provided they modify such vehicles for use. The above discount is also available for institutions exclusively engaged in the service of the handicapped.

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Can my No CLaim Bonus be forfeited? If yes, then why?

Your NCB will be forfeited in following cases only:
- If there is any claim made.
- If there is a break in the insurance period for more than 90 days.

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Is there any discount available if I install anti-theft alarm and locking system?

If your vehicle is fitted with anti theft devices, which is approved by the Automobile Research Association of India (ARAI), a discount in premium is allowed.

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Can the accessories of the vehicle be insured? If yes, to what extent?

You can insure your vehicle accessories under electrical and non- electrical items (accessories) whose amount is not included in the showroom price of the car but are fitted separately to the vehicle. For that you need to declare the value of such items separately, which will be added to the sum insured over and above the IDV. (Insured’s Declared Value)

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What happens if my vehicle has an additional CNG kit?

In case of vehicles fitted with bi-fuel system such as Petrol/ Diesel and CNG/LPG, permitted by the concerned RTA, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

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Is my No Claim Bonus transferable?

Yes, in case you are changing from any other insurance company to ICICI Lombard and have accrued some NCB from them, we will make sure that you get the benefits for your NCB with our company too since we do not want you to loose out on any benefits accrued.

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Will I be eligible for any discounts if I am a member of Automobile Association of India?

Yes, as a member of any of he following Automobile Association, a discount is given under the policy. The Associations are:
- Automobile Association of Eastern India
- The United Province Automobile Association,
- The Western India Automobile Association
- The Automobile Association of Southern India
- The Automobile Association of Upper India.

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What is No Claim Bonus?

An insured becomes entitled to No Claim Bonus (NCB) only at the renewal of a policy after the expiry of the full duration of 12 months. If the insured has not claimed a single claim in the duration. As per the schedule of tariff). NCB can be earned in the Own Damage section of Policies covering all classes of vehicles but not on Motor Trade Policies (Road Transit Risks / Road Risks / Internal Risks) and policies that cover only Fire and / or Theft Risks.

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Can I ask for some advance in case the repair charges are very high?

We provide cashless claim service, wherein you are not liable to pay for the repair charges, as ICICI Lombard directly pays it to the garage. This is called the cashless facility. However if you wish to go for the non- cashless service and are unable to pay the entire charges, you have to intimate the same to the agent and ICICI Lombard would do the rest of the payment.

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What is the claim procedure adopted by the company for settlements?

ICICI Lombard adopts the following procedure once the claim form is filled and filed along with the necessary documents.
- The surveyor attends the claim within 24 hours from the time of intimation.
- Take photographs, assess, estimate and inform assessed estimates to the User within the same day of assessment.
- After the completion of the job, the Surveyor carries out re-inspection. The insured then makes payment to the workshop/ garage as per the surveyor’s assessed estimation and releases a proof of release document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired.).
- Lastly, the insured submits the original bill, proof of release and cash receipt (derived from the garage) to the surveyor.
- The surveyor then sends the claim file to the Insurance Company for settlement along with all the documents.
Insurance company then reimburses the Customer within seven working days from the date of receipt of claim file.

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What is the amount that I would have to bear?

You will have to bear the following:
- The amount of depreciation as per the rate prescribed by the Tariff advisory Committee
- Reasonable value of salvage (if not repaired at our outlet)
- Compulsory and voluntary deductions under the policy, if you have opted for it.

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What documents are required to file a claim online?

In case of own damages claim following documents are required:
- Claim form duly signed
- Valid R.C. copy of the vehicle
- Valid driving license copy
- Policy copy (First 2 pages only)
- FIR if required (For Theft, Third party Injury / Damage; Highway accidents-Major only).
- Original repair bill, proof of release and cash receipt.

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If I lodge a claim after the expiry date for an event that occurred during the policy period? Will my login ID still be valid?

Yes, you will be eligible for the claim even after the expiry of the policy date. This is because the event took place during the policy period.

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Will the claim affect my renewal?

In case you file a claim for any kind of damages during the insured period, at renewal, you will loose all the NCB that you have accrued over the years.

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 ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. Motor 01.